FAQ

1. How long does shipping take to the USA?
We typically process orders within 1-3 business days. Once shipped, delivery times vary by location and carrier:

  • Standard Shipping: 5-10 business days

  • Expedited Shipping (Available at checkout): 2-5 business days
    You will receive a tracking number via email once your order ships. Delivery times are estimates.

2. What are your shipping costs?
Shipping costs are calculated at checkout based on your delivery address and the item. We offer free standard shipping on orders over [e.g., $75] within the contiguous USA.

3. Do you ship internationally?
Currently, we only ship to addresses within the contiguous United States.

4. What materials are your bags made of?
Our bags are crafted from a variety of high-quality materials, including:

  • Genuine Leather (full-grain, top-grain, or suede)

  • High-quality Vegan Leather (PU, PVC, or innovative plant-based materials)

  • Durable Nylon or Polyester (for knapsacks and travel-friendly styles)

  • Canvas or Cotton
    The specific material and care instructions are detailed in each product description.

5. Are the bags water-resistant?
Water resistance varies by material:

  • Nylon/Polyester Knapsacks: Typically have good water-resistant or waterproof coatings.

  • Leather Bags: Most are not waterproof and can be damaged by heavy rain. We recommend using a leather protector spray.

  • Coated Canvas: Offers some water resistance.
    Please check the individual product features for specific details.

6. What are the dimensions and capacity of the bags?
We provide detailed dimensions (Length x Height x Width in inches) and often list capacity (in liters) in every product description. Please review these measurements carefully to ensure the bag meets your size needs.

7. Do your knapsacks have a laptop compartment?
Many of our knapsacks are designed with dedicated, padded laptop sleeves. This feature is highlighted in the product title or description if available. Check the "Features" list for confirmation.

8. How should I clean and care for my bag?

  • Leather: Clean with a soft, damp cloth and condition with a leather care product periodically.

  • Vegan Leather/Synthetic: Wipe clean with a damp cloth. Avoid harsh chemicals.

  • Fabric (Nylon, Canvas): Spot clean with mild soap and water. Some may be machine washable—check the care label.
    Always refer to the care instructions provided with your specific bag.

9. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods.